Frequently Asked Questions

Are your products 100% vegan and cruelty free? 

 

Yes, 100%! The ink in our t-shirts is not tested on animals, furthermore, no animal by-products or products are used in the ink for our designs.

 

Who does your artwork?

All of our artwork, including our logo, is designed and hand drawn by our founder Natalie, who stepped down from wider business duties to focus on her career as a veterinarian. The designs are then screen printed onto garments by Discordant Sun, an independent printer based in Leeds. 

 

 

How environmentally friendly are your products and services? 

 

We try to do as much as we can! So much so that we made an entire section on it - head to www.humane-human.co.uk/sustainability to read all about our measures. 

 

 

 

How do I pay for my order?

 

You can pay using Visa, Visa Delta, Visa Electron, MasterCard, American Express, Maestro and PayPal. 

 

We can only accept payment in GBP. EU or International credit card providers or banks (excluding UK) will determine the exchange rate, they may add an additional processing or administration charge which the cardholder will be liable to pay. 

 

 

 

How do I return an item by post?

 

If at all you are not happy with your order, please return the item unworn and in its original condition, including all tags and packaging. Please ensure you package the item appropriately to protect it during postal transit. We are not responsible for damage to the item during return postage as it is your responsibility until it reaches ourselves. Postage costs will not be refunded. Click here for more detailed information on how to return or exchange an item with us. 

 

 

 

When will my order arrive?

 

Standard delivery orders to most areas of Mainland UK should arrive within around 3-5 working days.  Exceptions to this are 5-7 working days for deliveries to AB and DD postcodes, Highlands and Islands and Northern Ireland. Delivery orders to Europe should arrive in around 4-6 working days. Worldwide orders should arrive in around 6-10 working days. 

 

 

 

Do you ship world wide? 

 

Yes! Please refer to our shipping page for further important information. 

 

 

 

Do you have a sizing guide for your T-shirts?

 

You can find our sizing guide here. Please contact us for any questions relating to sizes if you are unsure so we can help you before purchasing.

 

 

 

How can I contact you?

 

Please email care@humane-human.co.uk for any queries.