Frequently Asked Questions

Are your products 100% vegan and cruelty free? 


Yes, 100%! None of our inks or materials contain animal products and nothing is tested on animals.


Who does your artwork?

All of our artwork, including our logo, is designed and hand drawn by our founder Natalie, who stepped down from wider business duties to focus on her career as a veterinarian. The tee designs are then screen printed onto garments by Discordant Sun, an independent printer based in Leeds. Our prints are printed by a company called Print Work, who are as committed to sustainability as we are.



How environmentally friendly are your products and services? 


We try to do as much as we can! So much so that we made an entire section on it - head to to read all about our measures. 




How do I pay for my order?


You can pay using Visa, Visa Delta, Visa Electron, MasterCard, American Express, Maestro and PayPal. 


We can only accept payment in GBP. EU or International credit card providers or banks (excluding UK) will determine the exchange rate, they may add an additional processing or administration charge which the cardholder will be liable to pay. 




How do I return an item by post?


If at all you are not happy with your order, please return the item unworn and in its original condition, including all tags and packaging. Please ensure you package the item appropriately to protect it during postal transit. We are not responsible for damage to the item during return postage as it is your responsibility until it reaches ourselves. Postage costs will not be refunded. Click here for more detailed information on how to return or exchange an item with us. 




When will my order arrive?


Standard delivery orders to most areas of Mainland UK should arrive within around 3-5 working days.  Exceptions to this are 5-7 working days for deliveries to AB and DD postcodes, Highlands and Islands and Northern Ireland. Delivery orders to the rest of the world should arrive in around 6-10 working days. 




Do you ship world wide? 


Yes! Please refer to our shipping page for further important information. 




Do you have a sizing guide for your T-shirts?


You can find our sizing guide here. Please contact us for any questions relating to sizes if you are unsure so we can help you before purchasing.




How can I contact you?


Please email for any queries, or chat with us live via the 'Let's Chat' bubble. 

We are also on Instagram at @humane human_uk